Femi Adebanji is a sought-after international customer service speaker and organisational excellence speaker (Leadership, Change, and Motivation).
He has a passion for helping organisations transform their service excellence levels, build truly customer-centric cultures, create high-performance business cultures and evolve into brands of distinction.
With over 15 years of business leadership and customer strategy experience, he has consulted on numerous critical business performance improvement initiatives for companies in South Africa and internationally.
He is Senior Customer Experience Strategist at Baines & Partners, a firm that specialises in Customer Experience consulting and Customer Service turnaround strategies.
He is also Research Director at Pinnacle Consulting, a corporate learning consultancy that provides customised and off-the-shelf training, and diverse skills development training solutions to organisations of diverse sizes across all industries.
- Hewlett Packard
- International Centre for Parliamentary Studies
- Office of the Presidency
- Barclays Africa
- Tiger Brands
- The University of Cape Town
- Standard Bank
- Old Mutual
- And many more.
His expertise, knowledge and insights will not only transform the customer experience within your organisation but equip you to turn service excellence into a strategic advantage and entrench your competitive positioning in your industry.
His talks and keynotes provide unique insights and strategies on:
- Turning Customer Experience into A Competitive Edge
- Using Service Excellence to Create Market Dominance
- How to Leverage the Power of Customer Perception
- Building and Sustaining A Customer-Focused Culture
- Service Excellence Through Social Media
- Creating A Culture of Internal Customer Service
Customer service speaker, Femi Adebanji is represented by Speakers Inc who represents motivational speakers, inspirational speakers and business speakers, amongst others.